Refund policy

At Urban Tidy Hub, we want every order to contribute to a more comfortable, practical, and organized driving experience. We understand that an online purchase sometimes does not turn out exactly as expected. A car pet mat may not suit your vehicle's interior, a tray table may not fit the space you had in mind, or a seat cushion may not provide the feel you prefer.

Our return and refund process is designed to make those situations easier to resolve. This policy explains when a return may be requested, how products should be prepared, and what to expect when a refund or replacement is approved.

This policy applies to purchases made through https://www.urbantidyhub.shop/ and is administered by YGB CONSTRUCTION LLC.

1. Return Period

We offer a voluntary return period of 30 calendar days from the date your order is marked as delivered.

If you wish to return an item, please contact us within this period. The item must meet the applicable return-condition requirements described below.

The 30-day period is a store return policy and does not reduce any rights or remedies that may be available under applicable consumer protection laws.

2. Conditions for Standard Returns

For a standard change-of-mind return, the product should be:

  • Unused and in its original condition.

  • Clean and free from stains, dirt, pet hair, moisture, and unusual odors.

  • Returned with its original packaging, accessories, attachments, and included components, where reasonably available.

  • Free from damage caused by improper handling, installation, cleaning, or storage after delivery.

Please take reasonable care when inspecting a product. We recommend checking dimensions and visible features before installing or using an item.

Products that show substantial signs of use or are returned with missing essential components may not qualify for a standard change-of-mind refund. This condition does not affect claims involving products that arrived defective, damaged, or incorrectly supplied.

3. Product-Specific Return Guidelines

Because our products are designed for use inside vehicles, cleanliness, condition, and included components are especially important.

Car Pet Mats

Pet mats should be returned clean and unused. Please remove any loose packaging materials, but do not return a mat that has accumulated pet hair, mud, stains, moisture, strong odors, or signs of extended use. Include any straps, fasteners, or other accessories supplied with the product.

Car Tray Tables

Tray tables should be returned unused and in their original condition. Include all supplied fittings, attachments, supports, and accessories. Scratches, food residue, liquid stains, missing components, or marks from installation may affect eligibility for a standard change-of-mind return.

Car Seat Cushions

Seat cushions should be clean, unused, and free from stains, odors, tears, or damage caused by improper storage or handling. If the product includes a removable cover or additional accessory, please include it in the return package.

These guidelines are intended to protect product quality and resale condition. They do not prevent customers from seeking appropriate remedies for defective or misrepresented products.

4. How to Start a Return

Please contact our customer service team before sending any product back. We want to make sure your request is recorded and that you receive the correct return instructions.

Send an email to salesoffice@urbantidyhub.shop with the following information:

  • Your name.

  • Your order number.

  • The name of the item you wish to return.

  • The reason for your request.

  • Photographs, if the item is damaged, defective, incomplete, or incorrect.

Our team will review your request and explain the next steps. Please wait for return instructions before mailing the item.

Packages sent without prior communication may take longer to identify and process.

5. Damaged, Defective, or Incorrect Orders

We take product concerns seriously. If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us promptly after delivery.

To help us assess the issue, please provide:

  • Your order number.

  • A clear explanation of the problem.

  • Photographs of the affected product.

  • Photographs of the outer packaging and shipping label, if relevant.

After reviewing the information, we will determine an appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, refund, return arrangement, or another suitable remedy.

Where a product issue is not caused by the customer, we will explain the appropriate return-shipping arrangements before asking you to send the item back.

6. Change-of-Mind Returns

If you ordered the wrong item, no longer need the product, or decide that it does not suit your preferences, you may request a return within the 30-day period, provided the item satisfies the standard return requirements.

Unless otherwise agreed or required by law, the customer is responsible for the cost of shipping a standard change-of-mind return.

Any original shipping charge actually paid, taxes, or other amounts will be handled in accordance with applicable law and the circumstances of the order. Orders qualifying for our free-shipping offer do not ordinarily include a separately collected outbound shipping charge.

7. Refund Review

After an approved return reaches our designated return location, the item will be inspected.

We aim to complete the initial inspection within 5 business days after receipt. This is a proposed internal processing target rather than a guaranteed deadline.

If the return is approved, the refund will generally be sent to the original payment method. Your bank, card issuer, or payment provider may require additional time to display the credit.

If a refund is delayed beyond the normal processing period provided by your payment provider, please contact us with your order number and refund confirmation details.

8. Exchanges and Replacements

If you prefer a different product instead of a refund, please contact us and explain which item you would like.

Exchanges and replacements depend on inventory, product condition, and the reason for the request. If the requested item is unavailable, we may discuss another suitable solution, including a refund where appropriate.

9. Items That May Not Qualify for Standard Returns

A standard change-of-mind return may be declined where an item:

  • Has been substantially used, washed, or altered.

  • Is returned with pet hair, dirt, stains, moisture, or strong odors.

  • Is missing essential accessories or components.

  • Has been damaged through misuse, neglect, or improper storage.

  • Is returned after the stated return period.

These limitations apply only to standard voluntary returns and do not remove rights that customers may have under applicable law concerning defective, unsafe, misdescribed, or incorrectly supplied goods.

10. Order Cancellation Requests

If you need to cancel an order, contact us as soon as possible at salesoffice@urbantidyhub.shop.

We will try to stop the order before it enters fulfillment or is transferred to the carrier. Once a package has shipped, cancellation may no longer be possible, and the return process may apply.

If we cannot ship an order within the time promised or otherwise required by law, we will provide the applicable delay, cancellation, and refund options.

11. Return Address

The listed return address for Urban Tidy Hub is:

YGB CONSTRUCTION LLC
Attn: Jakiya Allen
502 E CLEVELAND LN
LEHIGH ACRES, FL 33936
United States

Please obtain return instructions from customer service before mailing a package.

12. Florida Law and Consumer Rights

This policy is intended to comply with applicable federal law and Florida consumer protection requirements. Florida Statutes Section 501.142 addresses refund-policy notices for retail sales establishments. We aim to make our return terms accessible and to administer them consistently.

Nothing in this policy is intended to waive or restrict a consumer right that cannot legally be waived.

13. Policy Changes

We may revise this policy when our products, fulfillment arrangements, or legal obligations change. The latest version will be posted on our website with an updated effective date. Any changes will be applied subject to applicable law and any rights associated with an existing order.

14. Contact Us

For return, refund, exchange, or order-related questions, contact:

YGB CONSTRUCTION LLC
Attn: Jakiya Allen
502 E CLEVELAND LN
LEHIGH ACRES, FL 33936
United States
Email: salesoffice@urbantidyhub.shop
Website: https://www.urbantidyhub.shop/